Having Problems Receiving our Emails?
This Page Shows How To Check Your Spam Filter And Whitelist Our Emails To Ensure Delivery
We cover the main mail providers on this page but the general instructions should help with most mail systems.
With unsolicited and unwanted email becoming a larger problem, email services have made their spam filters more stringent. Unfortunately, these tougher guidelines for filtering can cause legitimate emails to be mistaken as spam.
Note: We send newsletter emails, book and video promotional emails and upcoming events emails. [Emails can be unsubscribed by clicking ‘Unsubscribe’ at the foot of any email received.]
Included in this article are instructions for checking the spam filter for the major email providers. Additionally at the bottom you will find instructions for ‘white listing’ so that emails from us do not get marked as spam.
Checking Your Spam / Junk Mail Folders
MSN Hotmail, Outlook.com, Live.com | Yahoo! Mail | AOL Mail | Gmail | Apple me.com, iCloud.com, mac.com
Our sending email addresses are: kriyayogaactivities@gmail.com, kriyayogapublications@gmail.com, info@babajiskriyayoga.net or info@babaji.ca
MSN Hotmail, Outlook.com, Live.com
- Log in to the webmail version of your email account HERE
- To check your Junk Folder, simply click the Junk folder link on the left.
How to add us to your Safe Senders / Whitelist for MSN Hotmail, Outlook.com, Live.com.
Yahoo! Mail
- Log in to the webmail version of your email account HERE.
- To check your Spam Folder, simply click the Spam folder on the left. [You may need to click ‘more’ to see it].
How to add us to your Safe Senders / Whitelist for Yahoo! Mail.
AOL Mail
The Spam Folder uses special icons to indicate each message type, such as e-mail from bulk senders or e-mail from people you don’t know. It also displays the date the e-mail was received, the sender’s e-mail address, and the e-mail’s subject line.
To check the spam folder:
- Sign on to the AOL® webmail service HERE.
- Click the Mail menu, then click Spam Folder.
- Your Spam Folder will open and display a list of any messages designated as spam.
AOL Help on Spam, Privacy and Whitelisting
How to add us to your Safe Senders / Whitelist for AOL Mail.
Gmail
- Log into your Gmail webmail account HERE.
- If the Spam folder does not appear on the left, click the “more” option just above contacts.
- Select Spam to view messages in the spam folder.
Note: Gmail’s spam filters also work in your IMAP* client by automatically diverting messages that are suspected of being unwanted messages into the ‘Spam’ or ‘Promotions’ folders and keeping them out of your inbox. Sometimes it’s easier to find the offending email by searching for it using the search box at the top of the screen. If our emails are going to the Promotions Tab, you can move the emails from the Promotions tab to the Primary tab. When you do this, all our emails will now be sent to the Primary tab.
*IMAP (Internet Message Access Protocol) allows you to access your email messages wherever you are; much of the time, it is accessed via the Internet. Basically, email messages are stored on servers. Whenever you check your inbox, your email client contacts the server to connect you with your messages. When you read an email message using IMAP, you aren’t actually downloading or storing it on your computer; instead, you are reading it off of the server. As a result, it’s possible to check your email from several different devices without missing a thing.
Apple me.com, iCloud.com, mac.com
- Log into your iCloud webmail account HERE.
- Select Junk/Spam to view messages in the spam folder.
- Search for and select the email falsely marked as spam and click ‘Not Junk’ in the notification bar.
How to add us to your Safe Senders / Whitelist for Apple me.com, iCloud.com, mac.com.
White Listing Or Adding Us To Your Safe Senders List
MSN Hotmail, Outlook.com, Live.com
Add the From address you want to receive mailings from to your MSN Hotmail, Outlook.com, Live.com Safe List:
- Open your mailbox HERE and go to Settings then Options (upper right hand corner).
- Under the “Junk E-Mail” section, you’ll see “Safe Senders”.
- Click the “Safe Senders” link.
- Add our email sending addresses or domain into the dialog box.
- Click the “Add” button next to the dialog box.
Tip: If the mailing is in your “Junk E-Mail Folder”, open the email and click the “Not Junk” button.
Note: You should also check that the mailing’s email address is not in your Blocked Senders list. You can find your Blocked Senders list by following the directions above and going to “Blocked Senders List” instead of “Safe List”. If you see the mailing’s from address on this list, select it and click the Remove button.
Yahoo! Mail
Set up a filter to redirect the mailing you want to receive in your inbox:
- Open your mailbox HERE and click on “Settings” (upper right hand corner).
- Then select “More Settings” and then “Filters” on the left hand side.
- Click the “Add” button on the Filters page.
- In the “From header:” row, make the drop down “contains” and put our email sending addresses in the box.
- At the bottom of the page Click the “Choose Folder” pull down menu and select “Inbox”.
- Click the “Save Filter” button.
Tip: If the mailing is in your Yahoo Spam Folder open the email and click the “Not Spam” button.
Note: You should also check that the mailing’s email address is not in your “Blocked Addresses” list. You can find your “Blocked Addresses” list by clicking “Settings” then “More Settings” and then “Security & Privacy” on the left hand side. If you see the mailing’s from address on this list, select it and click the “Remove Block” button.
AOL Mail
Add the “From address” you want to receive mailings from to your AOL address book:
- Click the “Mail Options” menu and select “Address Book”.
- Inside the “Address Book” window, click the “Add” button.
- Inside the “Address Card for New Contact” window add our email sending addresses [or the domain] you want to whitelist in the “Other E-Mail” field.
- Make our From address the “Primary E-Mail” address by checking the associated check box to the right of it.
- Click the “Save” button.
Tip: If the mailing is in your SPAM Folder, you can open the email and click the This Is Not Spam button.
